Exceptional Customer Service

Tax Ease originates, funds, and services all loans from our office in Dallas.  We do not sell our loans or outsource their servicing.  Our professional loan servicing staff is dedicated to providing prompt and accurate loan information through our friendly and courteous customer service.

What Customers Say About Our Servicing

In these hard times, you don't know how much we really appreciate all you all do to work with us.
Homeowner - Weatherford, TX

I want to extend my thanks to Tax Ease.  You guys have been great to work with.
Commercial Property Owner - Fort Worth, TX

Thank you for your help.  I have to say that you are one of the most efficient persons with whom I have ever conducted business.  I look forward to working with you in the future.
Homeowner - Houston, TX

Servicing FAQ's

May I get additional copies of my loan documents?
Yes.  There is no charge for us to email an electronic file to you and a small charge to copy and send paper copies.

Can you send me paid receipts for taxes?
Yes.  We would be happy to confirm full payment of your taxes with copy of your online tax statement or executed Tax Lien Transfer.

When are the 1098 year-end statements sent?
The statements are mailed to your mailing address of record no later than February 28^th.

Can I make my payment by credit card or check card?
Not at this time.  Most customers choose to make their payments via automatic withdrawal from their bank account.

May I change my payment draft date or my due date?
Yes!  Please contact our office at least 5 business days before your payment date.

How can I change the bank account for my payment drafts?
You may either provide a copy of a check from the new account, or the following information in writing:

• Bank Name
• Account Holder Name(s)
• Account Type:  Checking or Savings
• Routing Number
• Account Number

Please send this information at least 5 business days before your scheduled payment.  You can send this by regular mail, email, or fax.  If you send the information by mail or fax, please contact us either by phone or email for confirmation.  If we receive the information by email, we will reply and confirm the change via email.

Do you send monthly statements?
No.  However, you may request account information at any time by emailing us at LoanServicing@TaxEase.com or calling 214-420-5956.  For email requests, please provide the name(s) on the loan, the loan number, and the property address.

How can I get a payoff statement?
You may call, email, or fax your request for a payoff statement.  Please provide the reason for the possible payoff of your loan and an effective date.  Mortgage lenders requesting payoffs should provide a signed and dated written authorization form from the borrower dated within the past 30 days.  (Please be advised that, if either your loan with Tax Ease or your mortgage loan is 90 days or more past due, we may be required by law to provide your mortgage lender with a payoff statement.)

Can I defer payments?
Possibly.  Please contact our Loan Servicing department to discuss the specifics of your loan.

Can I get specific information on my loan from this web site?
Not at this time.  Please email Loan Servicing at LoanServicing@TaxEase.com or call 214-420-5956.